This is from my 97 Lemon Cobra that I got bought back.
Service was mainly done at W&W. You can make a good determination on why not to get service done at this dealership.
List of Concerns:
1. Car continuously pulls to the left while driving. (Still Present)
2. Buzzing sound coming from under the dash. (Still Present)
3. Vibration from clutch pedal above 2000 RPM.
4. Various paint runs and defects. (rear spoiler, trunk lid, left rocker, left rear bumper)
The car had some sort of metallic industrial fallout over the entire vehicle. (paint will never be
to factory quality standards)
5. Rear side windows rubber molding is spotting and changing color. (corrected)
6. Light is coming from around the defrost vents and shining on the windshield at night.(corrected)
7. Damage that has occurred during repairs.( Still present and un-fixable to factory standards)
Repair History:
12-4-97. Woltz & Wind Ford. 663 Miles/ 1 Day
Concerns:
1.Car pulling left.
2. Paint, Runs and dirt on Rear Spoiler. Black specks of industrial fallout on the entire vehicle.
No Work was done on this visit.
I was told to bring the vehicle back at 1000-1500 miles due to body settling. I was sent on my way with this unsafe condition. They noted my paint concerns but I chose a different dealer with better paint facilities.
12-17-97. Woltz & Wind Ford. 1068 Miles/ 1 Day
Concerns:
1. Car pulls left.
Actions:
Alignment was done on the car. Problem was not corrected completely. Car still pulls left.
1-5-98 to 1-8-98 Runway Ford for paint problems. / 4 Days
Concerns:
1. Paint Runs and dirt on rear spoiler and left rocker panel.
2. Black specks of industrial fallout over the entire vehicle.
Actions:
1. They repainted the rear spoiler and left side rocker panel.
2. They sanded the whole car and buffed and waxed it to remove the industrial fallout. The metallic fallout was removed, but there are fine sanding scratches and buffer swirls in the paint. Paint does not match. Over spray on two rims.
1-9-98. Woltz & Wind Ford. 1600 Miles / No Invoice in my possesion. 1 Day
Concerns:
1. Car pulls left.
Actions:
Alignment was done again. Problem was not corrected. Still pulls left.
2-10-98 to 2-11-98 Woltz & Wind Ford. 2692 Miles / 2 Days
Concerns:
1. Car pulls left
2. Light coming from around defrost vents.
3. Clutch pedal vibration.
4. Buzz sound from under the dash.
5. Side moldings changing color.
Actions:
1. Could not duplicate alignment problem?
2. Fix light coming from defrost vents.
3. They said the clutch pedal vibration was normal.
4. Removed the dash and insulate the instrument cluster. The buzz sound was not corrected.
5. They said the side moldings were normal.
Note:
I took ******** a service advisor for a ride so he could hear a buzz sound coming from under that dash and note that the car was pulling left . He verified that the car was pulling to the left and the buzzing sound with my Service advisor *******.
I was told via telephone that the car had been aligned. I was out of town so I had my father pick up the car. He note that it was pulling left. I noticed when I returned home that the invoice said they could note duplicate the alignment problem.
3-2-98 Woltz and Wind Ford
Concerns:
1. Car Still Pulls Left.
2. Buzz from under dash still present.
Actions:
They refused to work on the car because Ford notified them of legal action I was pursuing.
3-9-98 to 3-12-98 Runway Ford / Paint Problems. 4 days
Concerns:
1. Rear spoiler paint does not match and still has runs in the paint.
2. Side moldings changing color.
3. Run in paint on the left rear bumper.
4. Runs in paint left trunk lid underside.
5. Over spray on 2 rims from previous visit.
Actions:
1. Repainted rear spoiler matches a little better but is not to factory standards.
2. Replaced side moldings. Note ,Woltz & Wind Ford would note replace.
3. Repainted bumper.
4. Repainted trunk lid. Still some runs present.
5.Removed over spray from 2 rims acquired from previous visit.
It will never look like the factory paint and I feel it decreases the value of the car.
3-23-98 to 3-25-98 Woltz & Wind Ford. 3 Days
Concerns:
1. Buzz noise from under dash.
2. Abnormal clutch pedal vibration.
3. Car pulling left.
Actions:
1. Removed dash and radio sound system and insulated areas under the dash. Buzz sound under the dash was some what fixed, but the dash still makes a lot of noise over bumpy and rough roads.
2. Vibration form clutch was fixed by replacing the clutch throw out bearing.
3. They said the alignment was fine. Still Pulling left.
The following damages occurred on this visit.
1. Lower left door ¼ inch square nick in paint exposing bare metal.
2. Glass face of CD player has various scratches.
3. Center console and the ashtray lid have various scratches.
4. Plastic trim around radio and CD player has various scratches.
5. Plastic trim around radio and CD player is out of line with the rest of the panel.
6. Scratch on center console on the right side of the shift lever.
4-3-98 to 4-9-98 Woltz & Wind Ford. 7 Days
Concerns:
1. Fix damaged areas.
2. Buzz sound from under dash.
Actions:
1. Lower left door paint color does not match, has a distinctive line where it was taped off,
Run in the paint on the bottom of the door, and has a good amount of dust and dirt under
the clear coat.
2. Scratches on center console are still present. They put some paint over the scratches and
it does not match the rest of the console.
3. CD player is not in the car because it is out for repairs so the radio does not work until
the CD player is back from the repair shop..
4. Did not work on the buzz sound. Could not duplicate?
New Damages
1. The climate control panel has a melt mark in the plastic.
2. Scratches on the left side window and left mirror.
4-20-98 to 4-24-28 Woltz & Wind Ford. 5 Days
Concerns:
1. Fix damaged areas.
Actions:
1. They replaced the center console, Replaced the air conditioning panel, re installed the CD player and replaced the surrounding trim around the audio panel.
2. They buffed the paint on the lower door to remove the dust. The line in the paint is still
present.
6-9-98 to 6-11-98 Woltz & Wind Ford 3 Days
Concerns:
1. Driver seat plastic panel loose.
2. Paint work on door has a line in it.
Actions:
1. Tightened seat panel
2. Repainted door
Door has dust and a slight run in paint and the 2 left side rims have white paint overspray on them. There is also damage to the interior left door side panel under the speaker.
It was a real eye opener when I got to see all the information the attorney gathered.
The mechanics log noted a drift to the left when driving on every visit.
Then I would be told by the service reps that it could not be duplicated.
I got all my money back in early 99.
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